How LB Forsikring replaced their entire IT landscape — except Next

The IT landscape at LB

The core of everything at LB is IDIT from Sapiens. Top management decided that all business processes will run through IDIT going forward. IDIT is complemented by a Customer Engagement Portal from Salesforce.

Next Mailroom categorizes and indexes all correspondence — paper, email, SMS, pictures, videos, sound files, and portal uploads — before it reaches IDIT. Alongside IDIT, LB runs a number of business systems: Finance, HR, Payroll, Contracts, Email, and personal productivity tools.

Next Enterprise Archive handles enterprise content management for all of LB, including the systems above. No business documents remain inside the applications. Whenever a claim document is needed in IDIT — or an invoice in Finance — Next retrieves the original automatically. Only one document exists.

Next works behind the scenes

LB made an early architectural decision: end-users work exclusively in IDIT. All document archiving from IDIT into Next happens automatically. The IDIT user interface gives seamless access to documents stored in Next. For end-users, faster and smarter document access is simply part of IDIT.

Why LB never questioned keeping Next

LB has decades of positive experience with Next products and Nextway services, and shares the conviction that a centralized document repository adds lasting value — one repository that serves all business applications, keeps documents safe and available, and decommissions them securely when they are no longer needed.

Because all documents already lived in Next Enterprise Archive — independent of the core systems — LB eliminated one of the biggest risks in any core replacement: document migration. It also made that transition, and any future update of their IT landscape, easier and less costly.

A digital workplace that complements the core insurance system makes daily work easier for employees — and helps the organization adapt as customer expectations change.

A stronger Sapiens IDIT implementation — with less risk

For Sapiens solutions, Nextway is the ideal partner — offering complementary capabilities that strengthen the IDIT offering, allow Sapiens to focus on core business, and make the implementation project easier and less risky. Nextway focuses strictly on ‘the rest’ — elements not handled by core systems — so Sapiens can propose a larger solution with less risk.